Terms and Conditions

Perk | Corporate AI Ecosystem

perk.ge

Last updated: June 12, 2026

1. General Provisions

1.1. These Terms and Conditions ("T&C") constitute a legally binding agreement between Perk ("we", "us", "the Company") and any legal entity or individual ("Client", "you") who accesses or uses Perk's services.

1.2. By accessing the platform, booking a meeting, or entering into any commercial agreement with Perk, you confirm that you have read, understood, and agree to be bound by these T&C.

1.3. Perk is registered under the laws of Georgia. Registered address: 37 Chavchavadze Avenue, Tbilisi, Georgia.

2. Definitions

For the purposes of this document:

Service / Services: any combination of AI-powered solutions offered by Perk, including the AI Calls Operator, Live Support, Appointment Booking, Quality Assurance Calls, Sales & Follow-up Calls, AI Recruitment, and others.
Client: any company or individual that has entered into an agreement with Perk.
AI Agent: the artificial intelligence platform developed by Perk that performs call handling, recruitment, and other automated functions.
Client Data: any information provided by the Client to Perk in connection with the delivery of the Services.
Sensitive Information / PII: personally identifiable information including names, contact details, health data, and similar data.
Platform: the perk.ge website and any associated integrations.

3. Description of Services

3.1. AI Calls Operator. Perk provides an AI-based voice agent that handles phone calls on behalf of the Client, in the Georgian language. The agent can handle over 1,000 simultaneous calls and operates 24/7.

3.2. Live Support. The Live Support AI assistant assists the Client's end-users in resolving issues in real time.

3.3. Appointment Booking. The service handles bookings for visits, meetings, and product sales, automatically updating the Client's existing databases.

3.4. Quality Assurance Calls. The service assesses end-user satisfaction and evaluates employee performance quality.

3.5. Sales & Follow-up Calls. The service conducts outbound sales, lead qualification, and follow-up calls.

3.6. AI Recruitment. The AI agent conducts voice interviews with multiple candidates simultaneously and delivers results to the Client.

3.7. Customization of AI agent voice, behavior, system access, tasks, and other parameters to the Client's specific needs is carried out according to the terms set in the signed agreement.

4. Account Registration and Access

4.1. Use of the Services requires registration on the Platform and/or execution of a commercial agreement with Perk.

4.2. The Client is responsible for maintaining the security of their account. Perk is not liable for any loss resulting from unauthorized account access if the Client failed to notify Perk in a timely manner.

4.3. The Client agrees to:

Provide accurate and up-to-date information during registration and throughout the relationship;
Keep login credentials and access data confidential;
Notify Perk immediately upon discovering any unauthorized access or suspected breach.

5. Fees and Payment

5.1. Service fees are determined by the executed agreement or commercial proposal signed by both parties.

5.2. Payment is made on the basis of invoices issued by Perk, within the timelines specified in the agreement.

5.3. In the event of late payment, Perk reserves the right to:

Suspend the provision of Services;
Apply statutory remedies and interest as provided under Georgian law.

5.4. All prices are denominated in Georgian Lari (GEL) unless otherwise specified in the agreement. Payments are subject to applicable Georgian tax legislation.

5.5. In the event of early termination by the Client, prepaid fees are non-refundable unless otherwise explicitly stipulated in the agreement.

6. Data Processing and Privacy

6.1. GDPR Compliance. Perk complies with the requirements of the EU General Data Protection Regulation (GDPR). Sensitive user data is not stored on Perk's servers.

6.2. Digital Infrastructure. The infrastructure supporting Perk's services is located within the territory of the European Union, ensuring high-standard data protection.

6.3. PII and Sensitive Data. Personal data of the Client's end-users is stored using dual encryption (end-to-end encrypted).

6.4. Zero-Retention. Where technically feasible, Perk deploys zero-retention configurations that prevent the storage of call content.

6.5. Client Responsibility. The Client is solely responsible for ensuring that any personal data transmitted to Perk has been lawfully collected with appropriate consent from end-users.

6.6. Call Recording. AI call recordings are made only within the scope of the Client's instructions and are accessible through the Client's admin panel.

6.7. For further information, please refer to our Privacy Policy at: perk.ge/privacy

7. Cybersecurity

7.1. Perk conducts regular penetration testing to identify and improve system vulnerabilities.

7.2. All system activities are monitored through digital audit logs for incident prevention purposes.

7.3. System access is strictly filtered using Role-Based Access Control (RBAC).

7.4. AI agents operate within strict configural frameworks, they cannot exceed the operational parameters defined by the Client.

7.5. The Client must notify Perk immediately of any cybersecurity incident or suspicion of compromise involving the Services.

8. Intellectual Property

8.1. The AI agent code, logic, algorithms, brand, name "Perk", and all associated intellectual property belong exclusively to Perk.

8.2. The Client is granted a limited, non-transferable, non-exclusive license to use the Services solely for their own internal business purposes.

8.3. The Client may not:

Copy, decompile, or reverse-engineer the code underlying the Services;
Transfer or sublicense access to the AI agents or Services to third parties;
Use the Platform to build a competing product.

8.4. Any content uploaded by the Client to the Platform (scripts, databases, instructions) remains the Client's property.

9. Confidentiality

9.1. Both parties agree to keep confidential any information that becomes known in the course of their cooperation and that is, expressly or by its nature, confidential.

9.2. Confidential information does not include information that:

Is or becomes publicly available (other than through the receiving party's fault);
Was already known to the receiving party prior to the agreement;
Is received lawfully from a third party without restriction.

9.3. Confidentiality obligations remain in force for 3 (three) years after the termination of the agreement.

10. Service Availability

10.1. Perk strives to ensure 24/7 availability of the Services but cannot guarantee 100% uptime.

10.2. In the event of planned maintenance, Perk will notify the Client in advance within a reasonable timeframe.

10.3. Perk is not liable for service interruptions caused by circumstances beyond its reasonable control (force majeure, internet infrastructure failure, natural disasters, etc.).

11. Limitation of Liability

11.1. Perk is not liable for:

Business decisions made by the Client based on information provided by an AI Agent;
Indirect, consequential, incidental, or punitive damages;
Losses resulting from the Client's failure to properly manage their account.

11.2. In any event, Perk's total liability is capped at the amount paid by the Client in the 3 (three) calendar months preceding the event giving rise to the claim.

11.3. AI systems operate on probabilistic models and may produce errors. The Client is responsible for ensuring appropriate human oversight in any critical decision-making process.

12. Termination

12.1. Mutual Termination. Either party may terminate the agreement with 30 (thirty) days' prior written notice, unless a different notice period is specified in the executed agreement.

12.2. Termination by Perk. Perk may terminate the Services immediately if:

The Client commits a material breach of these T&C;
Payment is overdue by more than 15 days following written notice;
The Services are being used for unlawful purposes.

12.3. Following termination, the Client's data may be deleted within the timeframe specified in the agreement, in compliance with GDPR requirements.

13. Governing Law and Dispute Resolution

13.1. These T&C are governed by and construed in accordance with the laws of Georgia.

13.2. Any dispute arising from or in connection with this agreement shall first be referred to good-faith negotiations, with a resolution period of 30 (thirty) calendar days.

13.3. If negotiations fail, the dispute shall be submitted to the Tbilisi City Court, in accordance with the Georgian Civil Procedure Code.

14. Amendments

14.1. Perk reserves the right to amend these T&C at any time. Amendments will take effect 14 (fourteen) calendar days after being published at perk.ge/terms.

14.2. A Client who continues to use the Services after an amendment has taken effect will be deemed to have accepted the updated terms.

15. Miscellaneous

15.1. Entire Agreement. This document, together with the executed service agreement, constitutes the entire agreement between the parties regarding the subject matter herein.

15.2. Severability. If any provision of this document is found to be unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.

15.3. Language. These T&C are prepared in both Georgian and English. In the event of any conflict or inconsistency between the two versions, the Georgian text shall prevail.

16. Contact

For any questions or legal notices:

Perk

37 Chavchavadze Avenue, Tbilisi, Georgia

info@perk.ge

032 2 11 24 24

perk.ge