Perk | Corporate AI Ecosystem

perk.ge

Last updated: June 12, 2026

1. Who We Are

Perk ("we", "us", "the Company") is a corporate AI ecosystem that provides businesses with AI-powered services: AI Calls Operator, Live Support, Appointment Booking, Quality Assurance Calls, Sales & Follow-up Calls, and AI Recruitment.

Perk is registered under the laws of Georgia.

Registered address: 37 Chavchavadze Avenue, Tbilisi, Georgia.

This Privacy Policy ("Policy") explains what data we collect, why, how we use it, and how we protect it.

2. Who This Policy Applies To

This Policy applies to:

• Clients: companies and individuals who use Perk's services;
• End-Users: individuals with whom the Perk AI Agent interacts on behalf of a Client (e.g. call recipients, job candidates, customers);
• Website Visitors: anyone who visits perk.ge.

3. What Data We Collect

3.1. Client Data (B2B)

From Clients, we collect:

• Company name, registered address, tax identification number;
• Contact person's name, surname, and job title;
• Email address and phone number;
• Billing information (bank details, used solely for payment processing);
• Technical data: IP address, login/logout logs, admin panel usage history.

3.2. End-User Data (from AI Calls)

During AI call interactions, the following data may be processed:

• Name, surname, and contact phone number;
• Call content (voice recording and/or transcript), only within the scope of the Client's instructions;
• Appointment or request details;
• Quality assessment results (in QA call scenarios);
• Interview content (in Recruitment service scenarios).

3.3. Technical Data (Website Visitors)

• IP address;
• Browser type and version;
• Visit time, pages viewed, session duration;
• Cookie data (see Section 10).

4. Legal Basis for Processing

Perk processes personal data on the following legal grounds under GDPR Article 6:

Processing of End-User data within AI calls is carried out on behalf of the Client: the Client acts as the Data Controller, while Perk acts as the Data Processor.

5. How We Use the Data

We use collected data for the following purposes:

• Delivering and configuring Services;
• Customizing AI agent voice, behavior, and scripts to Client specifications;
• Call recording and transcription (per Client instructions);
• Quality control and system improvement;
• Invoicing and payment processing;
• Technical support and incident investigation;
• Fulfilling legal and regulatory obligations.

We do not sell or share Client or End-User data with third parties for advertising or marketing purposes.

6. Data Storage and Security

6.1. Storage Location

Perk's digital infrastructure is located within the territory of the European Union, ensuring compliance with GDPR requirements.

6.2. Encryption

Sensitive and PII (Personally Identifiable Information) data is stored using dual encryption (end-to-end encrypted) protocols.

6.3. Zero-Retention

Where technically feasible, Perk deploys zero-retention configurations, call recordings and transcripts are not stored on Perk's servers unless the Client explicitly instructs otherwise.

6.4. Cybersecurity Measures

• Penetration Testing: systematic security assessments conducted regularly;
• Digital Audit Logs: all system actions are logged and monitored;
• RBAC (Role-Based Access Control): system access is strictly segmented by function;
• Configural Framework: AI agents cannot exceed operational parameters defined by the Client.

7. Data Retention Periods

Upon expiry of the applicable retention period, data is deleted or anonymized.

8. Sharing with Third Parties

Perk shares data only with:

• Technology partners (cloud infrastructure, telephony platform, AI infrastructure), exclusively under a Data Processing Agreement (DPA), in full compliance with GDPR;
• Authorities: when required by law, court order, or regulatory mandate, within the scope of a legal obligation;
• Clients: in accordance with the Client's authorized instructions.

We do not sell data to advertising networks, data brokers, or any other commercial third parties.

9. Data Subject Rights (GDPR)

If you are located in the EU or EEA, you have the following rights:

• Right of access: request a copy of the data we hold about you;
• Right to rectification: request correction of inaccurate data;
• Right to erasure ("right to be forgotten"): request deletion of your data where permitted by law;
• Right to restriction: request that processing be suspended in certain circumstances;
• Right to data portability: request a machine-readable export of your data for transfer to another service;
• Right to object: object to processing based on legitimate interests;
• Right to contest automated decisions: request human review of decisions made through automated profiling.

To submit a request: hello@perk.ge

Response timeframe: 30 calendar days from receipt of request.

10. Cookies

10.1. perk.ge uses cookies for the following purposes:

10.2. Third-party cookies for advertising or marketing purposes are not used.

10.3. You may disable cookies through your browser settings. Please note that some site features may not function correctly as a result.

11. AI Calls: Special Disclosure

11.1. Call recording notice. At the start of a call, the AI Agent plays an automated notice that the caller is speaking to an AI and that the conversation may be recorded, in accordance with the Client's instructions and applicable law.

11.2. Human oversight. The AI Agent is an automated system. The Client is responsible for ensuring that critical decisions (medical, legal, financial) are subject to appropriate human review.

11.3. Special categories of data. Special category data (health, political opinion, biometric data, etc.) is not processed within AI calls, unless the Client has entered into a specific data processing agreement with Perk covering such categories.

11.4. Automated profiling. Our systems perform call transcription and classification. Such automated processing does not produce legal effects for End-Users on Perk's part, this functionality remains under the Client's control.

12. Children's Data

Perk's services are not directed at individuals under the age of 16. We do not knowingly collect data from minors. If you become aware that such data has been collected, please contact us at hello@perk.ge, we will delete it without delay.

13. International Transfers

Perk maintains its infrastructure within the European Union. Any transfer of data outside the EU/EEA (e.g. to countries without an EU adequacy decision) is carried out only:

• On the basis of the European Commission's Standard Contractual Clauses (SCCs);
• Or with the Client's explicit written consent.

14. Changes to This Policy

14.1. Perk reserves the right to update this Policy at any time. Changes take effect 14 calendar days after being published at perk.ge/privacy.

14.2. For material changes, Clients will be notified by email.

15. Supervisory Authority

If you believe we are processing your data in violation of GDPR or other applicable data protection law, you have the right to:

• Contact us directly: hello@perk.ge
• Lodge a complaint with the Personal Data Protection Service of Georgia: pdp.ge
• Lodge a complaint with the relevant EU supervisory authority in your country of residence (if located in the EU).

16. Contact

For any questions, requests, or complaints:

Perk

37 Chavchavadze Avenue, Tbilisi, Georgia

hello@perk.ge

032 2 11 24 24

perk.ge/privacy

© 2026 Perk. All rights reserved.